Common Scammer Tactics & Phrases

Trust Building Tactics Used By Scammers

False Sense of Security:
Scammers provide false assurances and promises of safety, creating a deceptive sense of security that can feel more reassuring than the sometimes distant and formal security measures of banks.

Overcoming Loneliness:
Scammers exploit loneliness by offering companionship and engaging in frequent, friendly conversations, making them seem more approachable and caring than a bank.

Avoiding Bureaucracy:
Scammers present themselves as a simpler, more direct alternative to the often bureaucratic and slow processes of banks.

Creating Urgency:
Scammers use urgency and fear tactics to prompt quick decisions, making their solutions seem more immediate and effective compared to the slower processes of banks.

Building Dependence:
Over time, scammers create a sense of dependence by consistently being there to “help” and provide support, making seniors rely more on them than their bank.

Common Scammer Phrases

Personalization:
“Hello, MR/Mrs. Smith. How are you today? I see you’ve been a loyal customer of Provident Bank for over 20 years.” “I see you recently made a transaction at [store name]. We’re just verifying it was you.”

Appealing to Emotions:
“I understand how important it is to keep our finances safe.” “I know it can be hard to trust people these days, but I assure you, I’m here to help.” Referencing Known Information: “I have your account information here, but I need to verify a few details for security purposes.” “You recently received a new credit card ending in 1234, correct? We’re just making sure it’s in your possession.”

Offering Help and Reassurance:
“I’m here to make sure your money is safe. Let’s go through this step-by-step.” “You’re in good hands. I handle cases like yours all the time and will ensure everything is resolved quickly.”

Building a Friendly Rapport:
“How are you feeling today?” “I hope you had a pleasant weekend. Did you do anything fun?”

Encouraging Immediate Action:
“It’s important to act now to prevent any unauthorized access to your account.” “We’re contacting you right away because we noticed suspicious activity and want to ensure your funds are secure.”