skip to main content

Service Center

Zelle® Fraud & Scams

As Zelle® becomes a popular way to send money quickly, it's crucial to be aware of potential scams. Scammers often use deceptive tactics to trick individuals into sending money or sharing sensitive information, posing as trusted contacts or creating a sense of urgency. Please read below to learn how to recognize and avoid Zelle® Fraud and Scams. 

Fraud occurs when someone gains unauthorized access to your account.

  • EXAMPLE: Someone gains access to your bank account without your permission, and you had no involvement in the transaction taking place.
  • WHAT TO DO: Call Provident Bank immediately to report the unauthorized access.
  • WHAT ABOUT MY MONEY? In this case, because you did not authorize the transaction, you may be able to get your money back.


A scam occurs when you authorize payment, but do not receive the product or service expected.

  • EXAMPLE: You use Zelle® to send money to someone as payment for festival tickets, but you never receive the festival tickets.
  • WHAT TO DO: Call Provident Bank immediately to report the scam.
  • WHAT ABOUT MY MONEY? In this case, because you did authorize the transaction, you may not be able to get your money back.