Business Banking at Provident
Below are the key dates and facts that will help assure a smooth transition to your new Provident business accounts and services over Labor Day weekend.
Key Dates
Monday August 12 – Thursday, August 29
- Online banking preview period for ProvidentConnect for Business Online Banking.
Friday, August 30
- Lakeland Bill Pay and Zelle® will be discontinued at 9:00 AM.
- Lakeland branches will close as early as 3:00 PM.
- Lakeland eTreasury Commercial and Business Online Banking and Mobile Banking will be discontinued at 5:00 PM.
- Lakeland Customer Service Department support efforts will be discontinued at 6:00 PM.
- Lakeland branches remain closed.
- Lakeland debit cards will continue to work for purchases and ATM withdrawals (through their expiration date).
- Provident Customer Care representatives begin supporting transitioning customers at 7:00 AM.
- Your Lakeland accounts become comparable Provident accounts.
- Branches reopen as Provident branches.
- Access to ProvidentConnect for Business Online Banking, Mobile Banking for Business, and Bill Pay begins at 8:00 AM.
Saturday, August 31- Monday, September 2
Tuesday, September 3
Accounts
Each of your Lakeland accounts will automatically become a Provident account on Tuesday, September 3, 2024. If there’s a different account that you prefer, just give us a call or visit your local branch any time prior to Friday, August 30, and we’ll help you choose an alternative. To learn more about Provident’s wide range of accounts, please visit provident.bank.
Account Numbers
We have worked diligently to maintain customer account numbers. If we need to make a change to your account number(s), we will notify you.
ATMs
You can already use any Provident or Lakeland ATM to withdraw cash with no fee. Beginning Tuesday, September 3, you will no longer have access to free ATMs through the Allpoint® ATM network. However, you can use any Provident ATM in our expanded network of more than 140 branches free of charge. Between August 8 to August 30, Lakeland Bank ATMs will have limited services as they are converted to Provident ATMs. ATM deposits and transfers may not be available at all locations during this time.
ATM/HSA Cards
ATM and HSA cards will be reissued as Provident Debit Mastercards® 2-3 weeks prior to Labor Day weekend. If you have a Lakeland ATM or HSA card, you will receive a separate communication with additional information.
Business Loans/Lines of Credit
Your Lakeland business loan and/or line of credit will transfer to Provident on Tuesday, September 3, 2024, with no changes to your current terms or conditions. Please note the new payment address provided on your first loan statement after Tuesday, September 3. Automatic payments will continue uninterrupted. Note that loan information will be reported to Experian monthly beginning September 30, for all U.S. Small Business Administration (SBA) loan customers, in accordance with SBA’s requirement.
CDs
There are no changes to the current rate, term, or maturity date of your CDs. At the first renewal on or after Tuesday, September 3, 2024, your CD will automatically renew at the same or closest term offered and applicable rate/APY in effect.
Checks
Continue to use your existing checks. We'll send you new Provident-branded checks when you place your next check order. If you order checks from a third-party vendor, be sure to provide the Provident routing number: 221272303. Check orders may be subject to service fees.
Credit Cards
You can continue to use your Lakeland Bank Visa® business credit card through the expiration date. When your current card expires, you will receive a new Provident Bank branded business credit card.
Customer Care
Customer Care representatives are available at 800.448.7768 Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 2:00 PM.
Temporary extended hours:
September 3 – September 15:
Monday - Friday, 7:00 AM - 10:00 PM
Saturday, 8:00 AM - 5:00 PM
Sunday, 8:00 AM - 2:00 PM
September 16 – September 21:
Monday - Friday, 8:00 AM - 8:00 PM
Saturday, 8:00 AM - 5:00 PM
Debit Cards
You can continue to use your Lakeland Bank Debit Mastercard® through the expiration date. When your current card expires, you will receive a new Provident Debit Mastercard.
Deposit Statements
You will receive a final account statement from Lakeland reflecting activity through Friday, August 30. Monthly service fees, if any, will not be charged. You will receive your Provident account statement at about the same time as you receive statements currently. Business Savings statements will be moved from quarterly to monthly, and be received at month end.
Direct Deposit/Automatic Payments
Your direct deposits and automatic payments using your new Provident account will continue uninterrupted.
FDIC Insurance
The FDIC provides a six-month grace period, which will begin following the legal date of our merger, May 16, 2024. If you are a customer of both Provident and Lakeland, your accounts will be insured separately through the FDIC until six months after this date.
For Certificates of Deposit (CDs), FDIC insurance will continue until the maturity date, even if the maturity date comes after the six-month grace period. For CDs that mature during the six-month grace period, if you roll over your CD for the same term and in the same dollar amount, it will be insured separately until the new maturity date.
Nonetheless, you should plan to speak with us after your accounts transition to Provident. We may be able to link your accounts to help satisfy any minimum balance requirements and review the ownership category and titling of your accounts to ensure that you continue to qualify for the maximum FDIC coverage allowed by law.
Investments
If you have an investment relationship with Lakeland Financial Services, a Provident Investment Services financial advisor will be contacting you to complete your transfer paperwork.
Securities and insurance products are offered through Cetera Investment Services LLC (doing insurance business in CA as CFG STC Insurance Agency LLC), member FINRA/SIPC. Advisory services are offered through Cetera Investment Advisers LLC. Cetera is not affiliated with the financial institution where investment services are offered. Individuals affiliated with Cetera firms are either Registered Representatives who offer only brokerage services and receive transaction-based compensation (commissions), Investment Adviser Representatives who offer only investment advisory services and receive fees based on assets, or both Registered Representatives and Investment Adviser Representatives, who can offer both types of services. Registered Cetera Address: 6 Jackson Street, South River, NJ 08882 732-847-9362.
Insurance and Investment Products are: Not FDIC Insured, Not Bank Guaranteed, May Lose Value, Not a Bank Deposit, Not Insured by any Federal Government Agency.
Online Banking and Bill Pay
Access to your current bill pay service will not be available after Friday, August 30, 2024, at 9:00 AM and access to your current online banking service will not be available after Friday, August 30 at 5:00 PM, as we make the transition to Provident Bank. We suggest you download and save any necessary documents or information regarding bill pay payees, recurring transfers, transactions, and statements prior to Friday, August 30.
Current online banking users will receive a separate communication with important transition details and login information.
Overdraft Privilege
If you currently have overdraft privilege on your checking account, that service will continue without interruption through transition weekend. You will receive a separate communication with additional information regarding overdraft services.
Recurring Transfers
Effective Tuesday, September 3, recurring internal transfers previously established for Lakeland Bank deposit and loan accounts will no longer be active and must be re-established.
Routing Number
The routing number for Provident Bank is 221272303.
Safe Deposit
Starting Tuesday, September 3, 2024, safe deposit boxes will be identified by the box number only, and no longer by the account number shown on your annual billing notice. Current safe box customers will receive a separate mailing.
Telephone Banking
Beginning Tuesday, September 3, 2024, you can call 800.448.7768 for 24/7 automated telephone banking service. New Provident Bank customers will need to call from a phone number on file and establish a new PIN when calling for the first time.
New Opportunity:
Wealth Management Services Through Beacon Trust
A wholly-owned subsidiary of Provident Bank, Beacon Trust is a full-service wealth management firm that custom builds strategies to help manage, protect, and expand your assets through every phase of your financial journey, from wealth creation and management to retirement planning and intergenerational wealth transfer.
Clients look to Beacon Trust for collaboration and, more importantly, leadership in developing sound and effective wealth management solutions.
Beacon Trust has a track record of success, innovative solutions, and a high-touch service team.
- Investment Management
- Sophisticated Financial Planning
- Trust and Estate Services
- Strategic Tax Planning and Tax Preparation
No proprietary products. No hidden fees or agenda. Your interests come first. Services include:
To learn more, visit beacontrust.com or contact a Beacon Trust Personal Wealth Advisor at 866.377.8090.
WEALTH MANAGEMENT AND INVESTMENT PRODUCTS ARE: NOT FDIC INSURED - MAY GO DOWN IN VALUE - NOT FINANCIAL INSTITUTION GUARANTEED - NOT A DEPOSIT - NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY
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New Opportunity: Insurance through Provident Protection Plus
Insuring your livelihood is just sound business practice.
Known for deep expertise, responsive service, and keen understanding of commercial concerns, Provident Protection Plus has been serving businesses for more than 65 years. As a wholly-owned subsidiary of Provident Bank, our customized insurance planning can work hand-in-hand with your business banking services. Our long-standing reputation among highly respected regional and national carriers allows us to negotiate competitive rates on a variety of insurance products:
- Business Owners
- Business Property
- Business Vehicle
- Cyber Liability
- Workers Compensation
- Natural Disaster
- Business Interruption
- Crime and Fidelity
INSURANCE PRODUCTS ARE: NOT FDIC INSURED - MAY GO DOWN IN VALUE - NOT FINANCIAL INSTITUTION GUARANTEED - NOT A DEPOSIT - NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY