Go BackBusiness Banking at Provident
Below is important information regarding the transition to your new Provident business accounts and services.
Accounts
Each of your Lakeland accounts automatically became a Provident account on Tuesday, September 3, 2024. If there’s a different account that you prefer, just give us a call or visit your local branch, and we’ll help you choose an alternative. To learn more about Provident’s wide range of accounts, please visit provident.bank.
Account Numbers
We have worked diligently to maintain customer account numbers. If we needed to make a change to your account number(s), we have notified you.
ATMs
Beginning Tuesday, September 3, you no longer have access to free ATMs through the Allpoint® ATM network. However, you can use any Provident ATM in our expanded network of more than 140 branches free of charge.
ATM/HSA Cards
Lakeland ATM and HSA cards were reissued as Provident Debit Mastercards® in August. If you have not received your new card, please call 800.448.7768.
Business Loans/Lines of Credit
Your former Lakeland business loan and/or line of credit transferred to Provident on Tuesday, September 3, 2024, with no changes to your current terms or conditions. Please note the new payment address provided on your first loan statement after Tuesday, September 3. Automatic payments will continue uninterrupted. Note that loan information will be reported to Experian monthly beginning September 30, for all U.S. Small Business Administration (SBA) loan customers, in accordance with SBA’s requirement.
CDs
There are no changes to the current rate, term, or maturity date of your CDs. At the first renewal on or after Tuesday, September 3, 2024, your CD will automatically renew at the same or closest term offered and applicable rate/APY in effect.
Checks
Continue to use your existing checks. We'll send you new Provident-branded checks when you place your next check order. If you order checks from a third-party vendor, be sure to provide the Provident routing number: 221272303. Check orders may be subject to service fees.
Credit Cards
You can continue to use your Lakeland Bank Visa® business credit card through the expiration date. When your current card expires, you will receive a new Provident Bank branded business credit card.
Customer Care
Customer Care representatives are available at 800.448.7768 Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 2:00 PM.
Temporary extended hours:
September 3 – September 15:
Monday - Friday, 7:00 AM - 10:00 PM
Saturday, 8:00 AM - 5:00 PM
Sunday, 8:00 AM - 2:00 PM
September 16 – September 21:
Monday - Friday, 8:00 AM - 8:00 PM
Saturday, 8:00 AM - 5:00 PM
Debit Cards
You can continue to use your Lakeland Bank Debit Mastercard® through the expiration date. When your current card expires, you will receive a new Provident Debit Mastercard.
Deposit Statements
You will receive a final account statement from Lakeland reflecting activity through Friday, August 30. Monthly service fees, if any, will not be charged for the month of August. You will receive your Provident account statement at about the same time as you receive statements currently. Business Savings statements will be moved from quarterly to monthly, and be received at month end.
Direct Deposit/Automatic Payments
Your direct deposits and automatic payments using your new Provident account will continue uninterrupted.
FDIC Insurance
The FDIC provides a six-month grace period, which began following the legal date of our merger, May 16, 2024. If you were a customer of both Provident and Lakeland, your accounts will be insured separately through the FDIC until six months after this date.
For Certificates of Deposit (CDs), FDIC insurance will continue until the maturity date, even if the maturity date comes after the six-month grace period. For CDs that mature during the six-month grace period, if you roll over your CD for the same term and in the same dollar amount, it will be insured separately until the new maturity date.
Nonetheless, you should plan to speak with us. We may be able to link your accounts to help satisfy any minimum balance requirements and review the ownership category and titling of your accounts to ensure that you continue to qualify for the maximum FDIC coverage allowed by law.
Investments
If you had an investment relationship with Lakeland Financial Services, a Provident Investment Services financial advisor contacted you to complete your transfer paperwork.
Securities and insurance products are offered through Cetera Investment Services LLC (doing insurance business in CA as CFG STC Insurance Agency LLC), member FINRA/SIPC. Advisory services are offered through Cetera Investment Advisers LLC. Cetera is not affiliated with the financial institution where investment services are offered. Individuals affiliated with Cetera firms are either Registered Representatives who offer only brokerage services and receive transaction-based compensation (commissions), Investment Adviser Representatives who offer only investment advisory services and receive fees based on assets, or both Registered Representatives and Investment Adviser Representatives, who can offer both types of services. Registered Cetera Address: 6 Jackson Street, South River, NJ 08882 732-847-9362.
Insurance and Investment Products are: Not FDIC Insured, Not Bank Guaranteed, May Lose Value, Not a Bank Deposit, Not Insured by any Federal Government Agency.
Online Banking and Bill Pay
Access to Lakeland online banking and bill pay ended on August 30, 2024, and users received a separate communication with important transition details and login information for ProvidentConnect for Business Online Banking.
Overdraft Privilege
If you currently had overdraft privilege on your checking account, you will receive a separate communication in October with additional information regarding overdraft services.
Recurring Transfers
Effective Tuesday, September 3, recurring internal transfers previously established for former Lakeland Bank deposit and loan accounts are no longer active and must be re-established at Provident.
Routing Number
The routing number for Provident Bank is 221272303.
Safe Deposit
Starting Tuesday, September 3, 2024, safe deposit boxes are identified by the box number only, and no longer by the account number shown on your annual billing notice. Current safe box customers received a separate mailing.
Telephone Banking
Beginning Tuesday, September 3, 2024, call 800.448.7768 for 24/7 automated telephone banking service. New Provident Bank customers will need to call from a phone number on file and establish a new PIN when calling for the first time.
Escrow FAQs and Resources
When will I have access to the Provident Bank Escrow Services portal?
You will be able to login on Tuesday, September 3, 2024.
Who do I contact for login issues such as password resets, lockout, etc.
Users, please contact your Admin.
Admins, please contact: [email protected] or call the Escrow Department at 732.590.9194.
Who do I contact for inquiries on my escrow account?
For any escrow-related questions, please contact [email protected] or call the Escrow Department at 732.590.9194.
What can I expect with the Provident Bank Escrow Services system?
You will continue to have access to view your account and monthly statements, open new escrow accounts and process transactions. You will also have the ability to download monthly Excel Trial Balances and Statement Summaries.
Please be advised that your escrow terminology has changed:
| Current Title | New Title |
| Master Escrow | Master Account |
| Sub Account | Escrow Account |
Where would I upload a W-9 form?
When opening a new interest-bearing escrow account, upload the W-9 using the Upload Documents option under the Escrow Accounts Menu.
Where are my previous escrow statements?
You no longer have access to previous escrow statements. You will receive a final ZEscrow statement by mail.
Are there any tutorials or user guides available?
Yes, user guides can be found here:
User: Web Escrow User Guide
Admin: Web Escrow Admin Guide
Video tutorials can be found here:
New Opportunity:
Wealth Management Services Through Beacon Trust
A wholly-owned subsidiary of Provident Bank, Beacon Trust is a full-service wealth management firm that custom builds strategies to help manage, protect, and expand your assets through every phase of your financial journey, from wealth creation and management to retirement planning and intergenerational wealth transfer.
Clients look to Beacon Trust for collaboration and, more importantly, leadership in developing sound and effective wealth management solutions.
Beacon Trust has a track record of success, innovative solutions, and a high-touch service team.
- Investment Management
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No proprietary products. No hidden fees or agenda. Your interests come first. Services include:
To learn more, visit beacontrust.com or contact a Beacon Trust Personal Wealth Advisor at 866.377.8090.
WEALTH MANAGEMENT AND INVESTMENT PRODUCTS ARE: NOT FDIC INSURED - MAY GO DOWN IN VALUE - NOT FINANCIAL INSTITUTION GUARANTEED - NOT A DEPOSIT - NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY
New Opportunity: Insurance through Provident Protection Plus
Insuring your livelihood is just sound business practice.
Known for deep expertise, responsive service, and keen understanding of commercial concerns, Provident Protection Plus has been serving businesses for more than 65 years. As a wholly-owned subsidiary of Provident Bank, our customized insurance planning can work hand-in-hand with your business banking services. Our long-standing reputation among highly respected regional and national carriers allows us to negotiate competitive rates on a variety of insurance products:
- Business Owners
- Business Property
- Business Vehicle
- Cyber Liability
- Workers Compensation
- Natural Disaster
- Business Interruption
- Crime and Fidelity
INSURANCE PRODUCTS ARE: NOT FDIC INSURED - MAY GO DOWN IN VALUE - NOT FINANCIAL INSTITUTION GUARANTEED - NOT A DEPOSIT - NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY