Get to Know ProvidentConnect for Business

The following information transferred to Provident with no action required on your part:

• Up to 90 days of deposit account history and statements (going forward, Provident will retain up to 18 months of history)
• ACH and wire transfer templates
• Account nicknames
• Company, account, and user entitlements
• Limits
• Bill Pay history and information

The following did NOT transfer to Provident, and will need to be reestablished in ProvidentConnect for Business:

• Paperless eStatement preferences
• Check images
• Custom alerts
• Scheduled recurring internal transfers, ACH transactions, and wires on Lakeland eTreasury Commercial and Business Commercial Center
• QuickBooks^® and Quicken^®
• Zelle^®
• Previously decisioned Check Positive Pay items
• Positive Pay issued check file formats
• Secondary user entitlements for bill pay, loan advance, and investment accounts

Please click here regarding your soft token setup or refer to the information mailed in late July.

On or after September 3, 2024, please follow the connectivity for QuickBooks instructions linked below, which will help ensure a smooth transition of your data.

Please click here for the QuickBooks conversion instructions.

Important: Carefully review all downloaded transactions after you complete the migration instructions to ensure no transactions were duplicated or missed on the register. If you require assistance, please contact our Customer Care Center at 800.448.7768.

Primary (Administrator) and Secondary (Non-administrator) users of Lakeland Online Banking converted to the new system.

Users must set up their soft token on the new system. For step-by-step information on how to set up your soft token in the new system, please refer here. 

Check images at Lakeland did not transfer to the Provident system, but new check images on the new system will be available starting September 3.

Outstanding Check Positive Pay issues will convert as outstanding items. Any exception decisions made on or before August 30 will not be converted. Provident Bank defaults to “return” if no decisioning is received. Customers should set up your Check Positive Pay File Format on ProvidentConnect for Business.

Up to 90 days of account history at Lakeland transferred to ProvidentConnect for Business. Beginning September 3, up to 18 months of history will start accumulating.

Up to 18 months of Lakeland historical statements will be available in ProvidentConnect for Business. New Provident statements will be issued starting at September month-end. Company admins will have to re-enroll to receive paperless eStatements on or after September 3 and will be prompted to do so when they log in to ProvidentConnect for Business Online Banking on or after September 3. Company admins must also enable this service for secondary users. Your final, August 30 statement will be mailed regardless of your preference. In order to discontinue paper statements, send a secure message in ProvidentConnect for Business by selecting the “Questions? We can help” tab in the bottom right corner of your screen, then select “Contact Us.” If you prefer, you can call our Customer Care Center at 800.448.7768. Former Lakeland customers will not be able to access eStatements without enrolling in and accepting the electronic records disclosure and agreement.

Loan and CD information is available as of September 4.

Any personal account(s) that you previously had access to via eTreasury will transfer over to ProvidentConnect for Business. Information reporting and internal transfers will be available for these accounts, but mobile Remote Deposit Capture or Bill Pay will not be enabled. You will need to enroll in the consumer online banking platform, ProvidentConnect Online and Mobile Banking, in order to access eStatements for your personal accounts, complete personal loan advances, or utilize mobile RDC or Bill Pay.

The new bill pay system uses the concept of a “Primary Funding Account,” which defaults all newly scheduled payments to pay from this account, unless a different account is selected from the account drop-down list. If you have multiple funding accounts, verify that the account selected as the “Primary Account” is the account you desire. If you want a different account than the one automatically selected, you can change the account to the one you would like. While in each payee, select the drop-down box to identify the account the payment should be debited from. When scheduling new payments, make sure you select the correct funding account for every bill payment made.

Bill pay historical information will become available no later than September 9. All bill payments scheduled on the previous bill pay system WILL process even though they will not be listed in your bill pay history until September 9. If you have any questions about any payments that you scheduled prior to the August 30, please contact us and we will gladly verify the status of your payments.

These will not convert over and you must re-establish any desired reminders, memos, or notes on the new system.

An eBill is an electronic version of your paper bill that you receive directly within bill pay. eBills that were established on the previous bill pay system will not convert to the new bill pay system and must be re-established on the new system. It may take up to 2 weeks for those eBills to become available to re-establish. Note: Some eBills that were available on the old system may not be available on the new system.

Pending account transfers scheduled to occur after August 30 will not be processed and need to be re-established on the new system.

Transactions scheduled for payment through August 30 will be processed. Any transactions scheduled for payment after August 30 will not be processed and need to be re-established on the new system.

• ACH Originators: Any ACH files with an effective date greater than August 30 will not be processed. It is recommended that credit origination files be submitted two banking days prior to the effective date, and debit origination files be submitted one banking day prior to the effective date.

Bill payments set up to be paid through September 6 will be processed on the previous bill pay system. Any bill payment set up to be paid after September 6 will be processed on the new system. Make note of any scheduled payments one week prior and after September 3 to assure all payments have processed.

These will need to be re-established on the new system.