Treasury Management Services

All of the following information for the company and the primary user transferred automatically to ProvidentConnect for Business Online Banking with no action required on your part:

• Payee names and addresses
• Bill payment history (not available until Monday, September 9)
• Future-dated and recurring payments you have scheduled

Important Notes About Online Bill Pay:

1. Information for secondary users was not transferred. Entitlements for secondary users will need to be re-established.
2. eBills that were established on the previous bill pay system will not convert to the new bill pay system and must be re-established on the new system.
3. With Provident Bill Pay, the funds for your electronic payments will be deducted from your account when the bill payment is sent.
4. The maximum per transaction amount is $20,000, and the maximum for cumulative transactions is $50,000 per Business Day.
5. On the new system, you must have sufficient funds available in your account upon the initiation of a bill payment. If a bill payment is made and the funds are not available, the payment will be cancelled, and an email will be sent alerting you of a failed transaction.

Please click here regarding your soft token setup or refer to the information mailed in late July.

Primary (Administrator) and Secondary (Non-administrator) users of Lakeland Online Banking will convert to the new system.

Users must set up their soft token on the new system. For step-by-step information on how to set up your soft token in the new system, please refer here. 

If you used Account Reconciliation at Lakeland Bank, this service will continue at Provident and will be accessed through ProvidentConnect for Business. Following is key information regarding this transition. Outstanding Check Positive Pay issues will convert. Any exception decisions made on or before August 30 will not be converted. Provident Bank defaults to “return” if no decisioning is received. The first-time items for review will be available September 4, 2024, by 9:30 AM, with the decision to authorize or reject suspicious checks due by 3:30 PM.  If you previously send Issued Check Files to Lakeland Bank for Check Positive Pay, the file format for the Issued Check File will need to be re-established in ProvidentConnect for Business.

Following is an overview of ACH Reports

Check images at Lakeland did not transfer to the Provident system, but new check images on the new system will be available starting September 3.

Up to 90 days of account history at Lakeland transferred to ProvidentConnect for Business. Beginning September 3, up to 18 months of history will start accumulating.

Up to 18 months of Lakeland historical statements will be available. New Provident statements will be issued starting at September month-end. Company admins will have to re-enroll to receive paperless eStatements on or after September 3 and will be prompted to do so when they log in to ProvidentConnect for Business Online Banking on or after September 3. Company admins must also enable this service for secondary users. Your final, August 30 statement will be mailed regardless of your preference. In order to discontinue paper statements, send a secure message in ProvidentConnect for Business by selecting the “Questions? We can help” tab in the bottom right corner of your screen, then select “Contact Us.”  If you prefer, you can call our Customer Care Center at 800.448.7768. Former Lakeland customers will not be able to access eStatements without enrolling in and accepting electronic the records disclosure and agreement.

Loan and CD balance information is available as of September 4.

ACH and Wire Transfer templates created or changed within eTreasury prior to July 26, 2024, will be migrated to ProvidentConnect for Business. Note that any recurring payments will not be available on the new system and will need to be re-established. ACH Payees were converted into a single template called Payee listing and Wire Payees were converted to Individual templates.

Beginning September 3, ACH stop payments can be placed by calling 800.448.7768 (Customer Care Center) or visiting your local branch. Stops are placed on the Company ID associated with the transaction and will be in place for six months from the date of the last attempt or until canceled by you.

If user cannot currently approve other users transactions at Lakeland, then they will require approval for their own transactions at Provident. Approval functionality role is only granted to those that could previously approve others' transactions.

The new bill pay system uses the concept of a “Primary Funding Account,” which defaults all newly scheduled payments to pay from this account, unless a different account is selected from the account drop-down list. If you have multiple funding accounts, verify that the account selected as the “Primary Account” is the account you desire. If you want a different account than the one automatically selected, you can change the account to the one you would like. While in each payee, select the drop-down box to identify the account the payment should be negotiated from. When scheduling new payments, make sure you select the correct funding account for every bill payment made.

Bill pay historical information will become available no later than September 9. All bill payments scheduled on the previous bill pay system WILL process even though they will not be listed in your bill pay history until on September 9. If you have any questions about any payments that you scheduled prior to August 30, please contact us and we will gladly verify the status of your payments.

These will not convert over. Re-establish any desired reminders, memos, or notes on the new system.

An eBill is an electronic version of your paper bill that you receive directly within bill pay. eBills that were established on the previous bill pay system will not convert to the new bill pay system and must be re-established on the new system. Any eBill that was not deactivated prior to August 30 will be cancelled. It may take up to 2 weeks for those eBills to become available to re-establish. Note: Some eBills that were available on the old system may not be available on the new system.

When making vendor payments, please consider using ACH Origination or Wire Transfer. For more information on these services, contact our Treasury Management Sales Team at [email protected].

Current rules (blockers and/or filters) established in eTreasury through July 26 converted. Any filters added after July 26 need to be set up again in ProvidentConnect for Business. After September 3, you can self-manage adding rules (blockers and/or filters) within ProvidentConnect for Business.

Pending account transfers scheduled to occur after August 30 were not processed and need to be re-established on the new system.

These will not be available on the new system and will need to be re-established. Transactions scheduled for payment through August 30 were processed. On August 30, the cutoff time to transmit a file via eTreasury was 2:00 PM and via transmission was 7:15 PM. Any transactions scheduled for payment after August 30 were not processed and need to be re-established on the new system.

• ACH Originators: Any ACH files with an effective date later than August 30 were not processed. It is recommended that credit origination files be submitted two banking days prior to the effective date, and debit origination files be submitted one banking day prior to the effective date.
• Daily ACH Limit: ACH daily limits set at the Company level within eTreasury have migrated to ProvidentConnect for Business. ACH limits can be set up at the account and user level within ProvidentConnect for Business.
• Cutoff Times will change at Provident, as outlined in the chart below:

Bill payments set up to be paid through September 6 will be processed on the previous bill pay system. Any bill payment set up to be paid after September 6 will be processed on the new system. Make note of any scheduled payments one week prior to and after September 3 to assure all payments have processed.

These need to be re-established on the new system.

These are not available on the new system and need to be re-established. Transactions scheduled for payment through August 30 were processed. Beginning September 3, you may initiate wire payments via ProvidentConnect for Business as well as Funds Transfer Requests made via your local branch. eTreasury Wire Limits will convert to ProvidentConnect for Business.

If you have a sweep to a line of credit at Lakeland Bank, you will continue to have the same product at Provident Bank. Additional information regarding the IntraFi Network has been communicated separately.

If you have a Zero Balance Account solution, this service will continue when your accounts are transitioned to Provident Bank on Tuesday, September 3.

If you used remote deposit capture at Lakeland Bank, you will use DirectLink Merchant through ProvidentConnect for Business. Check images and transaction history from Lakeland Bank did not transfer to Provident Bank. You will receive additional information about this service, including how to access and install your existing scanner, from our partner, Benchmark Technology Group, on behalf of Provident Bank starting in early August. If your scanner is incompatible, a replacement will be provided.

• Provident does not have daily dollar limits for remote deposit capture.
• Check deposits received by 6:00 PM will be available the next business day.

Lockbox, this service will continue uninterrupted at Provident. Continue to access reporting and transaction history using the same website (www.fislbxcentral.com), user ID, and password that you use today. Your transaction history from Lakeland Bank will transition to Provident and you may continue to access archived images for the selected period you chose when the box was established. For more information, please reach out to Treasury Management Client Support at 732.590.9288 option 3.